Utility Billing

How to read your Utility Statement

To assist customers in better understanding their utility statements, the City has created a guide for how to read your statement.

Utility Billing Assistance Program

The City has partnered with Community Action Partners of Ramsey and Washington County (CAPRW) to provide assistance on utility billing invoices for residents of Forest Lake to those who qualify.  For more information, please see the flyer link below with contact information. CAPRW administers the program and determines eligibility.  

Moving in and moving out

It’s important that residents notify the City as early as possible for moving out or moving into a property within the cities limits.  We would like to make sure that we get all the information we need to make this transition smooth.  Those moving out should make sure that the City has their forwarding address so that any invoices or refund checks can be sent to the correct location.

See methods below for options on how to pay your utility bill.

Online Bill Payment Instructions

City of Forest Lake Utility Information and Online Billing Services

After clicking on the link above:

  • Enter your Utility Billing account number 
  • Validate Name and Address Information
  • Select [Make Payment] button on the bottom right
  • Select [Proceed to Payment >] button
  • Enter applicable payment method from dropdown
    • Make selection either to Pay Full Invoice or Pay Other Amount à Select [Continue to Payment Information>]
  • Enter all applicable fields then select [Continue to Review Payment >] button
  • Follow the instructions to complete your payment for your utility billing.

Pay by Phone Instructions

The pay by phone number is 855-718-1475.  You will need to have your account number(s) available when making the call.

Bill Pay - (Pay using your bank's online bill pay)

You will need to change the mailing address for your online payments to the address below. This ensures checks are sent to the correct location and payments are not delayed. New mailing address:

City of Forest Lake
1408 Lake Street South
Forest Lake, MN 55025

Pay By Check

Check payments should be sent to the address below and please include your account number(s) on the check

City of Forest Lake
1408 Lake Street South
Forest Lake, MN 55025

If you have questions about your utility bill please contact us at:

Email address: ub@ci.forest-lake.mn.us
Phone number: 651-395-5830